Human Rights Policy

Why Does It Matter?

Respect for human rights is a fundamental underpinning of the core values of Pacific Life Insurance Company. We strive to respect and promote human rights, as defined by the United Nation’s Universal Declaration of Human Rights, in our relationships with our employees, suppliers and our distributors and other third parties with whom we work. At Pacific Life, we strive to create, embrace, and sustain a culture of diversity, equity and inclusion that celebrates the individuality and authenticity of our employees, partners, customers and community.

This policy applies to Pacific Life Insurance Company and its subsidiaries. Pacific Life maintains an integrated Compliance and Ethics Program that provides avenues for employees, business associates and other third parties to identify potential issues related to our policies. Investigation and any remediation or recourse is addressed through the terms of the governance underlying this Pacific Life policy.

How Does This Apply to Me?

Pacific Life has a Code of Business Conduct, an Employee Handbook and corresponding policies that describe employee rights and responsibilities in support of human rights. The Third-Party Code of Conduct, Procurement Process and Third-Party Due Diligence Programs provide guidelines and policies that define expectations for our relationships with third parties. 

What Else do I Need to Know?

Community and Stakeholder Engagement
We recognize that we are part of the communities in which we operate, and Pacific Life is proud of our Corporate Social Responsibility program and its impact on improving our communities.

Diversity and Inclusion: Better Together
You Belong at Pacific Life -
At Pacific Life we believe you belong. We foster a culture of belonging, a space where all employees are empowered to be authentic. We embrace and celebrate diversity, create a culture of equity and inclusion, and value and respect every employee.

We know that our success as an organization is not because of the work of a few, or because of a singular way of thinking. Instead, it is thanks to the commitment of thousands of talented individuals – each with different perspectives and experiences – all working together under a set of shared values. Bringing together diversity of people, thought, and opinion is an invaluable benefit not only to our company, but to all of us as individuals. 

We are committed to equal opportunity and are intolerant of harassment and unlawful discrimination. We work to maintain workplaces that are free from wrongful discrimination or harassment on the basis of race, sex, color, national or social origin, ethnicity, religion, age, disability, sexual orientation, gender identification or expression, political opinion or any other status protected by applicable law. In connection with recruitment, hiring, placement, development, training, compensation and advancement at the Company, we rely on qualifications, performance, skills and experience. We do not tolerate disrespectful or inappropriate behavior, unfair treatment or retaliation. Harassment is not tolerated in the workplace and in any work-related circumstance outside the workplace.

Supplier Diversity
Pacific Life is committed to maintaining a supplier base that is representative of the communities in which we live and work. In pursuing Supplier Diversity in our Procurement practices, we seek to provide business opportunity for enterprises owned by or employing those from underrepresented communities.

Safe and Healthy Workplace
The safety and health of our employees is of paramount importance. Our policy is to provide a safe and healthy workplace and comply with applicable safety and health laws and regulations, as well as internal requirements. We work to provide and maintain a safe, healthy and productive workplace, in consultation with our employees, by addressing and remediating identi­fied risks of accidents, injury and health impacts.

Workplace Security
We are committed to maintaining a workplace that is free from violence, harassment, intimidation and other unsafe or disruptive conditions due to internal and external threats. Security safeguards for employees are provided, as needed, and are maintained with respect for employee privacy and dignity.

Forced Labor and Human Trafficking
While Pacific Life does not do business in an industry or in jurisdictions where forced labor and human trafficking are high risks, we prohibit the use of all forms of forced labor, including prison labor, indentured labor, bonded labor, military labor, modern forms of slavery and any form of human trafficking.

Child Labor
We prohibit the hiring of individuals that are under 18 years of age for positions in which hazardous work is required.

Work Hours, Wages and Benefits
We compensate employees competitively relative to the industry and local labor market, and in accordance with terms of applicable wage, work hours, overtime and benefi­ts laws.

It Starts with Me: What Should I Do?

We strive to create workplaces in which open and honest communications among all employees are valued and respected. The Company is committed to comply with applicable labor and employment laws wherever we operate. The Company also ensures employees are aware of the Human Rights Policy through training and an annual certi­fication process. Any employee who believes a conflict arises between the language of the policy and the laws, customs and practices of the place where he or she works, or who has questions about this policy or would like to confi­dentially report a potential violation of this policy, should raise those questions and concerns as described below.

Pacific Life maintains a strong anti-retaliation policy and no reprisal or retaliatory action will be taken against any employee for raising concerns under this policy. The Company will investigate, address and respond to the concerns of employees and will take appropriate corrective action in response to any violation.

Related Policies, Procedures, Forms, or Other Resources


Last reviewed: November 2021

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