CONTACT US

   

Product-Specific Questions or Comments

If you are an existing customer, please log into your client portal and take advantage of our convenient self-service options. You can find links to all of our client portals by clicking on the "Login" menu in the top navigation bar.

Important Note: For security purposes, we are unable to receive private policy information via our online contact form or respond to such inquiries via electronic mail. For immediate service, please contact us via the phone numbers listed below.

contact us online
Life Insurance
Toll free: (800) 347-7787
6 a.m. to 5 p.m.
Monday - Friday, Pacific Time 
Regular Mail:
P.O. Box 2030
Omaha, NE 68103-2030

Overnight Mail:
6750 Mercy Rd, 5th Floor
Omaha, NE 68106 
Life Insurance - Lynchburg Operations
If your policy number has a prefix of “2L….” please call the number below or use the addresses on the right:
Toll free: (844) 276-0193
6 a.m. to 5 p.m. 
Monday - Friday, Pacific Time

Initiate a claim online
Regular Mail:
Pacific Life Insurance Company – Lynchburg Operations
PO Box 2873
Omaha, NE 68103-2873 

Overnight Mail:
Pacific Life Insurance Company – Lynchburg Operations
6750 Mercy Rd, Ste B
Omaha, NE 68106

   

Fixed and Variable Annuities (Contract Owners) - Pacific Life
Toll free: (800) 722-4448
6 a.m. to 5 p.m.
Monday - Friday, Pacific Time

Fixed and Variable Annuities (Financial Advisors) - Pacific Life
Toll free: (800) 722-2333
6 a.m. to 5 p.m.
Monday - Friday, Pacific Time

Registered Investment Advisors (RIA) Fixed and Variable Annuities – Pacific Life
Clients: (800) 722-4448
Advisors: (833) 953-1863
6 a.m. to 5 p.m.
Monday- Friday, Pacific Time

Fixed and Variable Annuities for New York (Contract Owners and Financial Advisors) - Pacific Life & Annuity
Toll free: (800) 748-6907
Regular mail:
P.O. Box 2378
Omaha, NE 68103-2378

Overnight Mail:
6750 Mercy Rd, 4th Floor, RSD
Omaha, NE 68106

Pacific Life & Annuity Company
(Retirement Solutions Division):
P.O. Box 2829
Omaha, NE 68103-2829
Toll free: (800) 748-6907
Institutional Structured Products/Pension Plans
Retirement Annuities
Toll free: (800) 800-9534
5:30 a.m. to 2 p.m.
Monday - Friday, Pacific Time

Structured Settlements Annuities
Toll free: (888) 728-5611
Fax: (402) 479-0102
Regular Mail:
P.O. Box 84307
Lincoln, NE 68501-4307

Overnight Mail:
777 Research Drive, Suite 219
Lincoln, NE 68521-5315

   

Mutual Funds
Toll free: (800) 722-2333
6 a.m. to 5 p.m.
Monday - Friday, Pacific Time
http://www.PacificFunds.com
Regular Mail:
P.O. Box 9768
Providence, RI 02940-9768

Overnight Mail:
Attn: Work Management
4400 Computer Drive
Westborough, MA 01581

   

Real Estate 
Toll free: (800) 800-7646 ext. 4763
Regular Mail:
P.O. Box 9000
Newport Beach, CA 92658-9030

Overnight Mail:
700 Newport Center Drive
Newport Beach, CA 92660-6397

    

General Inquiries, Investor Relations, Human Resources

contact us online
General Questions or Comments
Toll free: (800) 800-7646
8 a.m. to 5 p.m.
Monday - Friday, Pacific Time
Corporate Headquarters
Regular Mail:
P.O. Box 9000
Newport Beach, CA 92658-9030

Overnight Mail:
700 Newport Center Drive
Newport Beach, CA 92660-6397

Subsidiaries & Affiliates

Pacific Global Asset Management
Info@PacificGlobalAsset.com
http://www.pacificglobalasset.com
Pacific Life Re Limited
+44 (0)20 7709 1700
http://www.pacificlifere.com
Pacific Select Distributors, LLC
Toll free: (800) 800-7646
 

Mailing & Physical Addresses

Newport Beach - Headquarters
Mailing address:
P.O. Box 9000
Newport Beach, CA 92658-9030
Physical address:
700 Newport Center Drive
Newport Beach, CA 92660-6397
Visitors should enter the building through the main entrance located on the south side.
Aliso Viejo
Mailing address:
45 Enterprise
Aliso Viejo, CA 92656-2601
Physical address:
45 Enterprise
Aliso Viejo, CA 92656-2601
Omaha
Mailing address:
6750 Mercy Road
Omaha, NE 68106​
Physical address:
6750 Mercy Road
Omaha, NE 68106​
Lynchburg
New Business:  
Regular Mail:
Pacific Life Insurance Company – Lynchburg Operations
PO Box 2869                    
Omaha, NE 68103-2869
Customer Service:
Regular Mail:
Pacific Life Insurance Company – Lynchburg Operations
PO Box 2873
Omaha, NE 68103-2873          
Overnight Mail:
Pacific Life Insurance Company – Lynchburg Operations
6750 Mercy Rd, Ste B
Omaha, NE 68106
 
Licensing & Commissions: 
Regular Mail:
Pacific Life Insurance Company – Lynchburg Operations
PO Box 2375                                       
Omaha, NE 68103-2375

Report a suspicious email

Report a Suspicious Email That Uses Pacific Life's Name
If you received an email that appears to be from Pacific Life but you suspect may be fraudulent, please forward it to us immediately at abuse@pacificlife.com. In order to help us analyze the email in question, please follow these instructions when forwarding the email to us: Suspicious Email Forwarding Instructions.

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