Enterprise Procurement

In accordance with the regulatory, ethical, and cultural standards of our organization, Enterprise Procurement at Pacific Life works with partners and stakeholders across the company to source and manage suppliers in pursuit of our company’s strategic objectives.

Doing Business with Pacific Life

Pacific Life uses Coupa for business transactions with its suppliers. Coupa provides our suppliers the ability to directly view and manage orders and invoices between our companies. Transactions in Coupa are restricted to approved Pacific Life suppliers.

Enterprise Procurement is the centralized group supporting all of Pacific Life’s supplier relationships and transactions. As of April 1, 2021, in accordance with Pacific Life’s “No PO, No Pay” policy,  suppliers are required to obtain a purchase order prior to delivery of all goods or services.

Goods and Services

Pacific Life purchases goods and services within the following categories:

  • Facilities
  • Human Resources
  • IT Products, Services, and Maintenance
  • Insurance Services
  • Marketing and Communications
  • Professional and Outside Services
  • Travel and Entertainment

Code of Ethics

Suppliers shall promptly notify Pacific Life of any known or suspected improper behavior by suppliers relating to their dealings with Pacific Life, or any known or suspected improper behavior by Pacific Life employees by using any one of the following methods:

Email: CorporateCompliance@pacificlife.com

Mail: Attn Corporate Compliance, 700 Newport Center Dr, Newport Beach, CA 92660

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Pacific Life requires that its suppliers/vendors prohibit discrimination consistent with the protections defined in our nondiscrimination policy.

Read our policy


Pacific Life seeks to provide opportunity for and partner with diverse-owned businesses. A natural extension of our commitment to enhance an internal culture that embraces diversity, equity and inclusion, the Supplier Diversity program embodies Pacific Life’s Core Values while enabling us to remain competitive and provide our clients and customers with exceptional products and services.

If you represent a diverse-owned supplier operating within one or more of our purchase categories, we invite you to Register with us.

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In the absence of a Master Services/Product Agreement with Pacific Life, our terms and conditions will govern transactions with Pacific Life and/or its Affiliates. 

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Minimum Control Requirements apply to any business or organization that will collect, transmit, share, store, control, process, manage or access Pacific Life Data.

To report a suspected or actual security incident relating to Pacific Life information email: CorpCompliancePrivacy@PacificLife.com.

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Suppliers or supplier employees that are pre-authorized to travel related to a Pacific Life project, statement of work or purchase order must abide by the Pacific Life Consultant Travel Policy.  Any exceptions to this policy must be documented in a mutually agreed executed contract.

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High Risk Security Countries

Pacific Life Insurance Company does not permit third parties to provide services from High Risk Security Countries without special consideration or prior approval.


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