Unlock your potential and build a career in Customer Service at Pacific Life
Our Customer Service team provides exceptional service experience in every interaction. If you’re a great listener and value people, you could make waves at Pacific Life. Unlock your potential and grow with us in a diverse working environment that supports your personal development, all while making a real difference in the lives of our customers.
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Employees are offered opportunities to develop their skills and experience different areas of Pacific Life.
Michele joined Pacific Life’s Customer Service team in 2001. In 2005, she became a PL&A Customer Service Specialist to specialize in New York contracts. In 2008, she piloted the launch of our Operations Account Management Team, using her ability to successfully build working relationships with our Financial Professionals and their offices. In 2016, she continued to utilize her great relationship skills and attention to detail when she transitioned to Conference Planning. Michele then returned to Customer Service to support our clients as a Senior Annuity Service Coordinator in 2021.
“Customer Service is a great place to start your career at PL. The training and professional experience provided me with the opportunities to grow from an entry level position to a director of a 90+ person organization. The focus on development is unlike any other organization I have worked for in the past. "
“One of the things I love about Pacific Life, especially our Customer Service Team, is the absolute dedication to growth. We understand that the customer can’t be properly served if our team is not supported and given every opportunity to increase our knowledge. It’s a rare and precious opportunity to have so many colleagues who gladly share their expertise and encourage you.”
"I have a long history with Pacific Life, as I am a returning employee. Customer service is hard work and fast paced. Every day is different, and I like the challenge. I really enjoy interacting on the phone with policyowners and financial professionals and it is very gratifying to know that you are helping people, whether it is a question, resolving an issue or assisting a loved one with a claim."
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We are committed to enhancing an employee culture that recognizes diversity, equity and inclusion and the unique talents and contributions of every individual at Pacific Life.
We believe the key to living the Pacific Life is in living out our core values each and every day. Passionately. Deliberately. These are the values that bring us together.
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