Discover financial solutions that protect your future and provide peace of mind. Whether you're exploring annuities, life insurance, or understanding employee benefits through your workplace, Pacific Life offers resources and products designed to meet your personal and family goals.
Support your workforce with innovative employee benefits and retirement solutions. Pacific Life partners with business owners, benefits administrators, and pension fund managers to create customized programs that attract and retain top talent while securing their financial future.
Simplify complex retirement and pension risk management with our tailored solutions for large organizations. Pacific Life specializes in working with institutions to address their unique challenges, offering expertise in pension de-risking and strategic retirement planning for a more secure future.
Empower your clients with confidence by leveraging Pacific Life’s comprehensive portfolio of financial products. From annuities to life insurance, we provide the tools, resources, and support to help financial advisors and brokers deliver exceptional value and long-term results.
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Individuals
Discover financial solutions that protect your future and provide peace of mind. Whether you're exploring annuities, life insurance, or understanding employee benefits through your workplace, Pacific Life offers resources and products designed to meet your personal and family goals.
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Employers
Support your workforce with innovative employee benefits and retirement solutions. Pacific Life partners with business owners, benefits administrators, and pension fund managers to create customized programs that attract and retain top talent while securing their financial future.
-
Institutions
Simplify complex retirement and pension risk management with our tailored solutions for large organizations. Pacific Life specializes in working with institutions to address their unique challenges, offering expertise in pension de-risking and strategic retirement planning for a more secure future.
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Financial Professionals & Brokers
Empower your clients with confidence by leveraging Pacific Life’s comprehensive portfolio of financial products. From annuities to life insurance, we provide the tools, resources, and support to help financial advisors and brokers deliver exceptional value and long-term results.
Kim shares her customer service career journey at Pacific Life.
Kim has been with Pacific Life for 35 years, starting in the mailroom while she was in college. Since then, she’s taken on many roles and now leads a New Business team.
In this interview, Kim talks about what her job looks like today, how she’s grown her career, and what she enjoys most about working at Pacific Life.
When did you start working at Pacific Life?
I started with Pacific Life in July 1989 working in the mailroom while I was in college. What began as a temporary gig turned into a 35-year career I absolutely love. Over the years I’ve worn many hats—Customer Service Representative, Case Manager—and for the last 19 years I’ve been leading a New Business team.
What does your role entail today?
As a New Business Manager, I oversee both our Producer Group and Independent Financial Producer teams. I spend my days building strong relationships with internal and external partners, driving process efficiencies, and mentoring up-and-coming leaders.
What does a typical day in Customer Service look like?
A typical day for me includes troubleshooting cases and resolving complex requests or escalations, leading customer calls to keep everyone aligned, partnering on process-improvement projects, and developing my team members.
How has Pacific Life helped shape your Customer Service career growth?
I been fortunate to have fantastic leaders at Pacific Life who invested in my career growth. I’ve grown my career through a combination of honest feedback and observing my leadership.
What do you love most about working in Customer Service at Pacific Life?
The people. Our culture is incredibly welcoming—there really are no “dumb” questions, and everyone wants to see you learn and succeed. Over 35 years, I’ve experienced life events big and small, and PL has always met me with compassion and support. When I have experienced some personally significant times, my friends here at Pacific Life have shown up for me—that’s the Pacific Life difference.
What career advice would you give to someone interested in a Customer Service career?
Find your passion, because real growth takes time. Stay curious—connect the dots by asking questions—and seek out a mentor who will challenge you, share feedback, and celebrate your milestones.
How do you maintain work–life balance?
Outside of work, I love baking, family vacations, and anything on the water—boating, paddleboarding, you name it. I don’t have a strict routine for recharging; I’ve simply learned to recognize when I need to step away and take that well-timed day off.