Letter to Members

As a mutual holding company and leader in the life insurance and retirement industry, we are proud of our 156-year legacy of strength, stability, and doing the right thing for our members. The opportunity to help our customers achieve financial security and peace of mind is what motivates us day in and day out, and drove us to show up for our customers in important ways over the past year.

Read full letter


Consumer Markets
  • Invested in technology and data analytics to implement proprietary life insurance underwriting model that advances processing capabilities.
  • Enhanced the customer experience with the exclusive release of a registered investment advisor trade management platform with Black Diamond®.
  • Awarded DALBAR Financial Intermediary Service Award for the 20th consecutive year – 11th consecutive year ranked #1 among annuity companies – and DALBAR Insurance Service Award for the 7th consecutive year for life insurance, demonstrating our promise to deliver outstanding service.
  • Leveraged tech-driven efficiencies through strategic collaboration with record keeping and financial technology partners to establish ecosystem that accelerates delivery of retirement solutions to plan participants
  • Reached $61.8B in total assets under management and assets under wrap, including $12.3B in total assets under management from funding agreements
  • Transferred 183K participants to new administrative system
  • Achieved record Qualifying Longevity Annuity Contract (QLAC) sales of $8.9M
Global Reinsurance
  • Continued to be a key solution provider supporting retirement income globally; now actively working in new markets, including Japan and the Netherlands.
  • Completed transition to more capital efficient legal entity structure for Pacific Life Re enabling further growth of the business.
  • Wholly-owned subsidiary UnderwriteMe won Best Innovation Award at the UK Protection Review 2023 and the Outstanding New Partnership at the UK Cover Customer Care Awards 2023.
  • Achieved one of the highest client advocacy scores – likelihood to recommend – with no detractors in the UK.


Workforce Benefits
  • Accelerated a modern approach to all aspects of the employee benefits ecosystem, from conception to production, without reliance on legacy systems.
  • Introduced dental and vision products in 37 states and group life insurance in 48 states, including Washington, D.C., with January 1, 2024 plan effective dates.
  • Established digital integrations with leading benefits administration platforms, including ADP, Employee Navigator, and Selerix.
  • Began issuing quotes to brokers and general agents in August 2023.
  • Marked our first employer plan as sold on October 19, 2023, and have continued to ring the bell, our symbolic sound of the successes we are earning with customers and technology advancements.

Our 2023 financial results were strong, driven by record life and annuity sales, solid investment performance, and the strength of our balance sheet.

Customer Focus and Member Value

Pacific Life provides confidence for generations by delivering financial security and experience excellence through a diverse set of insightful and innovative products. We are focused on markets and areas that present growth opportunities across our business while continuing an unwavering prioritization of the needs of our customers.

Assistant Vice President
Underwriting, Global Reinsurance 

"Listening to our clients to understand their needs and challenges is an important Pacific Life Re principle that drives everything we do. By doing this, we build strong relationships and make a real difference to our client’s businesses. What we have learned is that incorporating technology into the underwriting journey is important for our clients to achieve maximum efficiency beyond traditional rules engines. This different way of thinking makes working at Pacific Life Re energizing, challenging, and rewarding, and is mutually beneficial for us and our clients.”


Head of Partner Management,
Workforce Benefits

"Pacific Life’s launch into a brand new space with our Workforce Benefits Division is a prime example of the innovation and customer-focus built into our company’s DNA. Our division has spent the last 18 months building a disruptor in the employee benefits industry. It’s been a knockout combination of modern technology and high caliber talent. Early feedback from our broker and client partners proves we are solving the key pain points that have plagued this space for decades. I’m so grateful for this once-in-a-career opportunity!”

Leader, Life New Business,
Consumer Markets

"Working as a leader in new business allows me to navigate challenges, drive innovation, and foster a culture of excellence. I value the opportunity to build lasting relationships with internal and external customers, lead by example, and empower my team to drive to be the best."

Senior Risk Management Analyst, 
Stable Value Business, Institutional

"The cornerstone of our success lies in fostering trust with our clients, recognizing that it is not merely a transaction but a relationship built on reliability and transparency. Through deep collaboration, we craft innovative solutions and intuitive product dashboards focused on the needs of our clients. This commitment to innovation propels us forward, enabling our team to streamline processes that help to empower investment managers and plan sponsors. Ultimately, our collective efforts bring tangible value to participants’ retirement and investment goals, solidifying our dedication to putting our customers at the heart of everything we do.”

Our Board & Senior Management

View Leadership

Pacific Life refers to Pacific Life Insurance Company and its affiliates, including Pacific Life & Annuity Company. Client count as of June 2023 is compiled by Pacific Life using the 2023 FORTUNE 500® list.

*  FORTUNE ranking as of June 2023 is of the top 500 U.S. firms by total revenue.
** “World’s Most Ethical Companies” and “Ethisphere” names and marks are registered trademarks of Ethisphere LLC.
*** Includes Pacific Life Foundation cash grants, global and miscellaneous corporate contributions, and in-kind donations

Life insurance rankings are from the 2023 Confidential Sales Survey of Participating Companies by LIMRA. Pacific Life Insurance Company sales are based on planned recurring premiums as measured against 77 participating companies. Structured settlement sales ranking from U.S. Individual Annuities Sales Survey by LIMRA, as of December 31, 2023.

Pacific Life Insurance Company, an indirect wholly owned subsidiary of Pacific Mutual Holding Company, is licensed in the District of Columbia and all states except New York. In New York, individual life insurance and annuity products are available through Pacific Life & Annuity Company, a subsidiary of Pacific Life Insurance Company. Product availability and features vary by state. Insurance product and rider guarantees are backed by the financial strength and claims-paying ability of the issuing company and do not protect the value of the variable investment options. Each company is solely responsible for the financial obligations accruing under the policies it issues. Variable products are issued by Pacific Life Insurance Company and Pacific Life & Annuity Company. These products are distributed by Paci fic Select Distributors, LLC (member FINRA and SIPC), a subsidiary of Pacific Life Insurance Company and an affiliate of Pacific Life & Annuity Company. In order to sell life insurance products, a financial professional must be a properly licensed and appointed life insurance producer. For current financial strength ratings, please visit us online at www.PacificLife.com/Ratings.

To view a copy of Pacific Mutual Holding Company’s 2023 audited GAAP consolidated financial statements, please visit www.PacificLife.com/Financials.

This website or its third-party tools use cookies, which are necessary to its functioning and are required to achieve the purposes illustrated in our online privacy policy.