Senior Vice President, Operations & Program Management Office
Retirement Solutions Division
Pacific Life Insurance Company
Ms. Gordon has overall responsibility for the service and administration of all Retirement Solutions Division (RSD) lines of business, ensuring exceptional service to financial advisors, brokers and contract owners. She is responsible for the oversight and direction of the Program Management Office which drives the division’s strategic initiatives, and of the Innovation Management team, which is responsible for integrating innovation methods and thought leadership throughout the division. Ms. Gordon also oversees two Third-Party Administrator outsourcing relationships for Mutual Funds and Institutional & Structured Settlement products. Under her direction, RSD’s call center has been the recipient of several DALBAR Awards for service excellence. Ms. Gordon joined Pacific Life in 1995 and was promoted to vice president of the Operations and Program Management Office for Pacific Life’s Retirement Solutions Division in 2004 and to senior vice president in 2015.
Ms. Gordon began her career with E.F. Hutton & Company, Inc. and later joined Eden Financial. With over 25 years of experience in insurance and financial services she has extensive knowledge in sales and marketing, product development, operational compliance, and administration. She is an active member and former chair of the Insured Retirement Institute (IRI) Operations and Technology Senior Steering Committee, which seeks to shape industry change and automation.
Other: FINRA series 6, 26, and 51 licenses