Pacific Life Media Contact:
Pacific Life Announces Partnership with WNS and Vitech Third-Party Administrators
to Support Institutional Speed-to-Market, Scalability and Business Growth
NEWPORT BEACH, Calif. – Sept. 28, 2021 – Continuing its leadership in complex market segments through innovative customer experiences, Pacific Life has partnered with WNS, a third-party service provider, and selected Vitech’s V3locity as its administration platform for its institutional business. This allows the Institutional Division to meet market demands for digital capabilities and product innovation while scaling core business functionality with productivity improvements. Additionally, the flexibility and modular approach of both WNS and Vitech allows Pacific Life to grow and innovate as the pension risk-transfer (PRT) and defined contribution lifetime income (DCLI) markets continue to expand and evolve.
WNS, a global leader in delivering next-generation operational transformation, will assume end-to-end operations responsibility for the Institutional Division, focusing on reimaging existing onboarding and service processes through optimal use of its digital, automation, customer experience technology eco-system, and deep domain expertise. WNS’ business process management expertise and capabilities combined with Pacific Life’s knowledge of PRT will bring best-in-class processes and customer services to Pacific Life clients.
Additionally, WNS’ service delivery resources and location strategy, including a dedicated U.S. customer experience center for Pacific Life, allows for proper interaction and service delivery, enabling faster delivery speed and an unparalleled user experience for plan sponsors and participants. Future enhancements plan to include AI-led analytics capabilities that provide improved visibility into the business and participant experience, and an ultra-modern customer experience platform to enable greater insights, automation, and channel expansion which will deliver unmatched personalization.
Pacific Life will use V3locity for its deal acceptance, policy administration, payments, and enterprise capabilities, to manage current PRT, and future DCLI business. Additionally, Pacific Life will leverage V3locity Digital, Vitech’s persona-based, digital self-service solution, to deliver a seamless and intuitive digital experience.
V3locity is Vitech’s cloud-based administration, engagement, and analytics platform. Its transformative suite of complementary applications offers full life cycle business functionality and robust enterprise capabilities. V3locity marries core administration with a revolutionary digital experience, while its modular design enables flexible, agile deployment strategies. The platform also employs an advanced, cloud-native architecture that leverages the unique capabilities of Amazon Web Services to deliver a solution with unparalleled security, scalability, and resiliency.
To learn more about Pacific Life’s Institutional Division please visit www.in.PacificLife.com.
About Pacific Life
For more than 150 years, Pacific Life has helped millions of individuals and families with their financial needs through a wide range of life insurance products, annuities, and mutual funds, and offers a variety of investment products and services to individuals, businesses, and pension plans. Whether your goal is to protect loved ones or grow your assets for retirement, Pacific Life offers innovative products and services that provide value and financial security for current and future generations. Pacific Life counts more than half of the 100 largest U.S. companies as its clients and was named one of the 2021 World’s Most Ethical Companies® by the Ethisphere Institute. For additional company information, including current financial-strength ratings, visit www.PacificLife.com.
Pacific Life refers to Pacific Life Insurance Company and its affiliates, including Pacific Life & Annuity Company. Client count as of June 2021 is compiled by Pacific Life using the 2021 FORTUNE 500® list.
WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. WNS combines deep industry knowledge with technology, analytics and process expertise to co-create innovative, digitally led transformational solutions with over 380 clients across various industries. WNS delivers an entire spectrum of BPM solutions including industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and research and analytics to re-imagine the digital future of businesses. As of June 30, 2021, WNS had 46,918 professionals across 57 delivery centers worldwide including facilities worldwide. For more information, visit www.wns.com.
Vitech is a global provider of cloud-native benefit and investment administration software. We help our Group Insurance, Pension Fund Administration, and Investment clients expand their offerings and capabilities, streamline their operations, gain analytical insights, and transform their engagement models. Vitech employs over 1,400 professionals, serving over 100 of the world’s most successful insurance, retirement, and investment organizations. For more information, please visit https://www.vitechinc.com.