Senior Vice President and Chief Information Officer
Pacific Life Insurance Company
B.S., Computer Science
As senior vice president and chief information officer (CIO), Mr. Shadler is responsible for charting the strategic direction for technology and digital at Pacific Life. In addition to setting the overall vision and strategy, he works with divisional and subsidiary IT heads to drive business results.
Prior to being named CIO in November 2018, Mr. Shadler was the vice president of Pacific Life’s Broad Market Operations where he was responsible for strategy, product, new business, customer service and technology for Pacific Life’s efforts to expand its life insurance protection business into the broad market. Mr. Shadler was also responsible for fully integrating the 2016 acquisition of Genworth Financial’s life insurance new business capacity into Pacific Life, including the start-up of an East Coast operation located in Lynchburg, VA.
Prior to joining Pacific Life in 2016, Mr. Shadler was the chief operations officer for Genworth Financial’s U.S. life insurance division, where he led a multi-product operations and technology Center of Excellence known for its customer service excellence, cost efficiency, and employee engagement. He has worked in a variety of leadership roles and held successive chief information officer roles within Genworth Financial beginning in 2004 as the life insurance chief information officer and progressing to running technology across the life, long-term care and annuities product lines. He was also responsible for sourcing, global infrastructure and corporate systems. Mr. Shadler began his career at General Electric in 1993.