CONTACT US

   

Product-Specific Questions or Comments

If you are an existing customer, please log into your client portal and take advantage of our convenient self-service options. You can find links to all of our client portals by clicking on the "Login" menu in the top navigation bar.

Important Note: For security purposes, we are unable to receive private policy information via our online contact form or respond to such inquiries via electronic mail. For immediate service, please contact us via the phone numbers listed below.

If you were recently affected by a natural disaster, please view our disaster relief notices.

contact us online
Life Insurance
Toll free: (800) 347-7787
6 a.m. to 5 p.m.
Monday - Friday, Pacific Time 
Regular Mail:
P.O. Box 2030
Omaha, NE 68103-2030

Overnight Mail:
6750 Mercy Rd, 5th Floor
Omaha, NE 68106 
Life Insurance - Lynchburg Operations
(If your policy number has a prefix of “2L….”)
Toll free: (844) 276-0193
6 a.m. to 5 p.m. 
Monday - Friday, Pacific Time

Initiate a claim online
Regular Mail:
Pacific Life Insurance Company – Lynchburg Operations
PO Box 2873
Omaha, NE 68103-2873 

Overnight Mail:
Pacific Life Insurance Company – Lynchburg Operations
6750 Mercy Rd, Ste B
Omaha, NE 68106
For group life insurance policies offered through employers, please refer to the Workforce Benefits contacts.

   

Fixed and Variable Annuities (Contract Owners) - Pacific Life
Toll free: (800) 722-4448
6 a.m. to 5 p.m.
Monday - Friday, Pacific Time

Fixed and Variable Annuities (Financial Advisors) - Pacific Life
Toll free: (800) 722-2333
6 a.m. to 5 p.m.
Monday - Friday, Pacific Time

Registered Investment Advisors (RIA) Fixed and Variable Annuities – Pacific Life
Clients: (800) 722-4448
Advisors: (833) 953-1863
6 a.m. to 5 p.m.
Monday- Friday, Pacific Time

Fixed and Variable Annuities for New York (Contract Owners and Financial Advisors) - Pacific Life & Annuity
Toll free: (800) 748-6907
Regular mail:
P.O. Box 2378
Omaha, NE 68103-2378

Overnight Mail:
6750 Mercy Rd, 4th Floor, RSD
Omaha, NE 68106

Pacific Life & Annuity Company
(Retirement Solutions Division):
P.O. Box 2829
Omaha, NE 68103-2829
Toll free: (800) 748-6907

   

Structured Settlements Annuities
Toll free: (888) 728-5611
Fax: (402) 479-0102

5:30 a.m. to 2 p.m.
Monday - Friday, Pacific Time
Regular Mail:
P.O. Box 84307
Lincoln, NE 68501-4307

Overnight Mail:
777 Research Drive, Suite 219
Lincoln, NE 68521-5315
Pension Plans Retirement Annuities
Toll free: (833) 702-1617
Fax: (469) 788-7137

8:00 a.m. to 5:00 p.m.
Monday - Friday, Central Time
Regular Mail:
Pacific Life
P.O. Box 25189
Lehigh Valley, PA 18002-5189


Overnight Mail:

Pacific Life
1530 Valley Center Parkway
Bethleham, PA 18017

   

Workforce Benefits (members/insureds)
Toll free: (855) 810-3301
5 a.m. to 3 p.m.
Monday - Friday, Pacific Time

Workforce Benefits (financial professionals/brokers)
Toll free: (855) 810-3323
5 a.m. to 3 p.m.
Monday - Friday, Pacific Time
Workforce Benefits (employers/plan administrators)
Toll free: (855) 810-3302
5 a.m. to 3 p.m.
Monday - Friday, Pacific Time
For pension plans, please refer to the Pension Plans contacts.

   

Real Estate 
Toll free: (800) 800-7646
Regular Mail:
P.O. Box 9000
Newport Beach, CA 92658-9030

Overnight Mail:
700 Newport Center Drive
Newport Beach, CA 92660-6397

    

General Inquiries, Investor Relations, Human Resources

contact us online
General Questions or Comments
Toll free: (800) 800-7646
8 a.m. to 5 p.m.
Monday - Friday, Pacific Time
Corporate Headquarters
Regular Mail:
P.O. Box 9000
Newport Beach, CA 92658-9030

Overnight Mail:
700 Newport Center Drive
Newport Beach, CA 92660-6397

Subsidiaries & Affiliates

Pacific Select Distributors, LLC
Toll free: (800) 800-7646 
Pacific Life Re Limited
+44 (0)20 7709 1700
http://www.pacificlifere.com

Mailing & Physical Addresses

Newport Beach - Headquarters
Mailing address:
P.O. Box 9000
Newport Beach, CA 92658-9030
Physical address:
700 Newport Center Drive
Newport Beach, CA 92660-6397
Visitors should enter the building through the main entrance located on the south side.
Omaha
Mailing address:
6750 Mercy Road
Omaha, NE 68106​
Physical address:
6750 Mercy Road
Omaha, NE 68106​
Lynchburg
New Business:  
Regular Mail:
Pacific Life Insurance Company – Lynchburg Operations
PO Box 2869                    
Omaha, NE 68103-2869
Customer Service:
Regular Mail:
Pacific Life Insurance Company – Lynchburg Operations
PO Box 2873
Omaha, NE 68103-2873          
Overnight Mail:
Pacific Life Insurance Company – Lynchburg Operations
6750 Mercy Rd, Ste B
Omaha, NE 68106
 
Licensing & Commissions: 
Regular Mail:
Pacific Life Insurance Company – Lynchburg Operations
PO Box 2375                                       
Omaha, NE 68103-2375

Report a suspicious email

Report a Suspicious Email That Uses Pacific Life's Name
If you received an email that appears to be from Pacific Life but you suspect may be fraudulent, please forward it to us immediately at reportabuse@pacificlife.com. In order to help us analyze the email in question, please follow these instructions when forwarding the email to us: Suspicious Email Forwarding Instructions.

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