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Pacific Life Wins DALBAR Insurance Service Award

Life Insurance Division Recognized for Superior Standard of Care to Policyholders


ALISO VIEJO, Calif. – Dec. 19, 2017 – Pacific Life Insurance Company today announced that its Life Insurance Division has been honored with the 2017 DALBAR Insurance Service Award.

The Insurance Service Award is earned through an objective third-party evaluation of the quality of telephone interactions with insurance policyholders. These interactions are reviewed throughout the year, covering all aspects of the customer experience. In order to qualify for the award, companies must exceed quality thresholds in all criteria.

"Throughout our 150 year history, Pacific Life's enduring focus has been to deliver best-in-class customer service and ensure we're doing everything we can to provide our policyholders with the necessary products and services to succeed," said John O’Donnell, vice president of operations for the Life Insurance Division of Pacific Life. "We're proud to be recognized for striving to create an atmosphere of constant improvement and personalization in the interest of creating an exceptional experience for our customers."

About Pacific Life

Offering insurance since 1868, Pacific Life provides a wide range of insurance products, annuities, and mutual funds, and offers a variety of investment products and services to individuals, businesses, and pension plans. Pacific Life counts more than half of the 100 largest U.S. companies as its clients. For additional company information, including current financial strength ratings, visit

Pacific Life refers to Pacific Life Insurance Company and its affiliates, including Pacific Life & Annuity Company. Client count as of June 2017 is compiled by Pacific Life using the 2017 FORTUNE 500® list.


DALBAR, Inc. is the financial community’s leading independent expert for evaluating, auditing and rating business practices, customer performance, product quality and service. Launched in 1976, DALBAR has earned recognition for consistent and unbiased evaluations of investment companies, registered investment advisers, insurance companies, broker/dealers, retirement plan providers and financial professionals. DALBAR awards are recognized as marks of a superior standard of care in the financial community.